Refund policy

 

Return & Refund Policy

TryViero

At TryViero, we want you to feel completely confident in your BackSnap™ Posture Support purchase. This policy explains how returns and refunds work, so you know exactly what to expect if something isn't right.

1. Eligibility for Returns

You may request a return within 30 days of the date your order was delivered. To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging, with all straps and accessories included.
  • You must provide proof of purchase (order number or receipt).

Items that do not meet these conditions may not be eligible for a return, or may be subject to a partial refund at our discretion.

2. Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, some items may not be eligible for return once opened or used. This may include:

  • [List any non-returnable items, e.g., worn/used posture support products]
  • Items marked "Final Sale" or purchased on clearance
  • [Gift cards, if applicable]

3. How to Request a Return

To start a return, contact our support team at [haladok8@gmail.com] with:

  1. Your order number
  2. The item(s) you'd like to return
  3. The reason for the return

We'll confirm your eligibility and send return instructions, including the return address. Please don't send items back before receiving confirmation, as unauthorized returns may not be accepted.

4. Return Shipping Costs

  • If the return is due to a change of mind, the customer is responsible for return shipping costs unless otherwise stated.
  • If the item arrived damaged, defective, or incorrect, TryViero will cover return shipping (see Section 5).
  • [Add details about restocking fees here, if applicable]

5. Damaged, Defective, or Incorrect Orders

If your BackSnap™ product arrives damaged, defective, or isn't what you ordered, contact us at [haladok8@gmail.com] within 30 days of delivery, including your order number and photos of the item and packaging. We'll arrange a replacement, exchange, or full refund at no additional cost to you.

6. Lost or Damaged Items During Return Shipping

We recommend using a trackable shipping method for your return and keeping your proof of postage. TryViero is not responsible for return packages lost or damaged in transit back to us. If this happens, we may ask you to file a claim with the carrier, and we'll do our best to help resolve the issue.

7. Refund Processing

Once we receive and inspect your return, we'll notify you whether your refund is approved. Approved refunds are issued to your original payment method within 7-14 business days. Your bank or card provider may take additional time to display the refund.

8. Exchanges

To exchange an item for a different size or version, contact us at haladok8@gmail.com Exchanges are subject to product availability.

9. Changes to This Policy

TryViero may update this policy from time to time. Changes will be posted on this page along with an updated effective date.

10. Contact Us

Questions about this policy? Reach us at haladok8@gmail.com Last updated: 11/09/2026