Shipping Policy

TryViero

At TryViero, we’re committed to making your shopping experience simple and reliable. We carefully process every order and work with trusted shipping partners to deliver your BackSnap™ Posture Support safely to customers around the world.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed or shipped on weekends or public holidays. During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2. Estimated Delivery Times

Delivery times depend on your destination, shipping method, carrier, customs processing, and other factors outside our control.

Shipping Destination	Estimated Delivery Time
United States & Canada	7–14 business days
United Kingdom & Europe	7–15 business days
Australia & New Zealand	8–18 business days
Other International Destinations	8–18 business days

Please note: These are estimated delivery times and are not guaranteed delivery dates. Occasionally, an order may take longer due to customs clearance, carrier delays, weather conditions, high shipping volumes, or other circumstances beyond TryViero’s control.

3. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout based on your delivery destination and the shipping option available for your order.

Any applicable shipping promotions or free-shipping offers will be clearly displayed on our website or during checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking information.

Please allow approximately 24–72 hours after dispatch for tracking information to become available or update in the carrier's system.

If your tracking information has not updated immediately, this does not necessarily mean that your package is not moving. Some carriers may take additional time to scan and update shipment information.

5. International Shipping, Customs & Import Duties

TryViero ships internationally to destinations where shipping services are available.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customs policies and fees vary by country. We recommend checking with your local customs authority if you have questions about potential charges before placing an international order.

6. Shipping Delays

While we make every reasonable effort to ensure your order arrives within the estimated delivery timeframe, shipping delays can occasionally occur.

Delays may result from circumstances including, but not limited to:

• Carrier or transportation delays

• Customs inspections or clearance

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect or incomplete address information

• Unexpected logistical or international transportation issues

TryViero cannot guarantee delivery on a specific date and is not responsible for delays caused by carriers, customs authorities, or circumstances outside our reasonable control.

However, if your order appears to be significantly delayed, please contact our support team and we will do our best to assist you.

7. Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping information before completing your purchase.

TryViero is not responsible for orders that are delayed, returned, lost, or misdelivered because of an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at haladok8@gmail.com

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered the fulfillment or shipping process.

8. Lost, Missing, or Damaged Packages

If your package arrives damaged, appears to be lost, or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at haladok8@gmail.com and include your order number and relevant shipping information.

We will review the situation and, where appropriate, work with the shipping carrier or fulfillment partner to investigate the shipment.

Depending on the circumstances and the applicable terms of our Return & Refund Policy, we may provide a replacement, refund, or another appropriate resolution.

9. Delivery Issues

If tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's reception area, or another secure location where the carrier may have left the package.

If you are still unable to locate your order, contact us at haladok8@gmail.com so we can assist you with the next steps.

10. Contact Us

If you have any questions regarding your order, shipping, or this Shipping Policy, please contact us:

TryViero
Email: haladok8@gmail.com

We’re always happy to help and will make reasonable efforts to assist you with any shipping-related concerns.

Last updated: September 11, 2026